The newly named senior deputy ombudsman will take on overall responsibility and management of the complaints process
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The OmbudService for Life and Health Insurance (OLHI) has announced its selection of Marjolaine Cantin, a veteran in the life and health insurance industry, as its senior deputy ombudsman.
In the newly created role, Cantin will report to OLHI Ombudsman and CEO Glenn O’Farrel, who is also a recent appointment. She will have overall responsibility and management of the OLHI complaints process, which includes assigning, managing, and reviewing the work of OLHI complain analysts as well as that of OLHI’s subject matter experts.
“I look forward to continuing to contribute to OLHI's success with the support of our CEO and Ombudsman and the very talented and dedicated members of our team,” Cantin said.
In a statement, the organization cited Cantin’s insurance law expertise, diligence, and ethical conduct in dealings with consumers, insurance companies, and OLHI regulators over the past few years. As a lawyer who has spent nearly 25 years in the life and health insurance industry, she has developed a deep understanding of alternative dispute resolution.
Cantin’s resume including stints as a senior litigation consultant and compliance management roles, as well as experience in travel insurance. A law graduate from Université Laval, she is also a member of the Quebec Bar, an accredited mediator with the Quebec Bar, and a certified Small Claims Mediator.
“With this appointment, OLHI moves forward with certainty as it strives to consistently improve the quality and caliber of its service to the life and health insurance marketplace,” O’Farrell said.
