It’s that time of year again, when the OmbudService for Life & Health Insurance releases its annual findings – and the outlook is optimistic on several fronts.
It’s that time of year again, when the OmbudService for Life & Health Insurance releases its annual findings – and the outlook is optimistic on several fronts.
“We're encouraged by the results of our first-ever Consumer Satisfaction Survey,” said Holly Nicholson, executive director & general counsel, OLHI. “The findings reveal overall satisfaction with OLHI and affirm our commitment to provide fair, impartial and timely dispute resolution services. The findings also provide opportunities for us to improve, such as the frequency of our contact with consumers.”
The OLHI completed its fiscal 2013/2014 year with its annual general meeting this month, releasing the following highlights:
• OLHI's first national, independent Consumer Satisfaction Survey generated overall positive ratings from consumers using OLHI's complaints resolution services;
• Contacts increased by 12 per cent over last year and 28.5 per cent over the last two years; and
• Traffic to OLHI's Web sites grew steadily, up nearly 106 per cent since fiscal year 2010/2011, with new visitors accounting for nearly three in every four visits.
“This year has been one of growth as we continue to identify ways to further build profile, processes and – most importantly – relationships,” said Dr. Janice MacKinnon, chair, OLHI. “Stakeholder relationships contribute to our overall success. We remain committed to maintaining our independence and impartiality while balancing the interests of all parties.”
Looking ahead, OLHI said that it will build on proactively identifying and analyzing trends, and will also continue to place emphasis on enhancing its profile. At the general meeting, the OLHI said it is particularly pleased to contribute toward improving Canadians' financial literacy.
In the coming months, OLHI will be a part of the Financial Consumer Agency of Canada's (FCAC) awareness initiatives and will also participate in its national conference in November.
“We're encouraged by the results of our first-ever Consumer Satisfaction Survey,” said Holly Nicholson, executive director & general counsel, OLHI. “The findings reveal overall satisfaction with OLHI and affirm our commitment to provide fair, impartial and timely dispute resolution services. The findings also provide opportunities for us to improve, such as the frequency of our contact with consumers.”
The OLHI completed its fiscal 2013/2014 year with its annual general meeting this month, releasing the following highlights:
• OLHI's first national, independent Consumer Satisfaction Survey generated overall positive ratings from consumers using OLHI's complaints resolution services;
• Contacts increased by 12 per cent over last year and 28.5 per cent over the last two years; and
• Traffic to OLHI's Web sites grew steadily, up nearly 106 per cent since fiscal year 2010/2011, with new visitors accounting for nearly three in every four visits.
“This year has been one of growth as we continue to identify ways to further build profile, processes and – most importantly – relationships,” said Dr. Janice MacKinnon, chair, OLHI. “Stakeholder relationships contribute to our overall success. We remain committed to maintaining our independence and impartiality while balancing the interests of all parties.”
Looking ahead, OLHI said that it will build on proactively identifying and analyzing trends, and will also continue to place emphasis on enhancing its profile. At the general meeting, the OLHI said it is particularly pleased to contribute toward improving Canadians' financial literacy.
In the coming months, OLHI will be a part of the Financial Consumer Agency of Canada's (FCAC) awareness initiatives and will also participate in its national conference in November.
