Travel coverage – the gateway to client losses

While travel coverage may not be top of mind for brokers when talking to clients, giving it short shrift could open the door for business to walk out

“There isn’t a lot of experience with it, and not a lot of willingness for it – but it is really important for brokers to get into that market, because it allows them to fence in their clients with a wide range of services,” says Patrick Chiaffon, broker services manager for Ingle International. “The risk of them going to someone who does travel insurance is that maybe they’ll take your health business; and you’ll lose the client entirely.”

An Ipsos Reid survey found that 50% of Canadians travel throughout Canada without insurance. This means there are bountiful opportunities to better service your clients and increase your business, says Chiaffon. With additional benefits like trip cancellation and lost or stolen baggage, travel insurance offers a full-suite of services to secure the health and safety of your clients.

Beyond losing a client, the absence of proper domestic travel coverage can lead to the unexpected expense of tens of thousands of dollars in health care costs.

Amy Savill, a seven-months pregnant Alberta resident, went into labour while on a trip to Northern Ontario, her story sent waves through the nation when Savill was rushed to the nearest hospital to give birth. The only option was to air lift her to the closest city centre. The trip cost $30,000 in the air ambulance services.

Alberta does not cover emergency transportation for residents travelling outside of the province, says Chiaffon, and neither did Savill’s supplementary employment insurance plan.

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