CIBC launches AI tools for employees and developers

CIBC has launched two new AI-driven tools, CIBC AI, and GitHub CoPilot, to equip its team members with advanced resources that support the bank’s client-focused strategy.  

These tools are designed to foster innovation and improve productivity within the organization.   

CIBC AI, a Generative AI platform, has been custom-built by CIBC to drive productivity improvements and support innovation throughout the bank.  

This platform provides team members access to powerful language models, enabling them to automate regular tasks and focus on higher-value, client-centric activities.  

For example, CIBC AI allows team members to quickly summarize documents, generate post-meeting materials, and draft emails and other text-based content.  

Dave Gillespie, executive vice-president of Infrastructure, Architecture, and Modernization at CIBC emphasized the importance of using Generative AI tools thoughtfully to enhance productivity and open new opportunities for delivering value to stakeholders.  

A clear governance framework guides the development and use of AI across the bank.   

The pilot phase of CIBC AI began in late July, involving a group of employees from all lines of business across Canada, the United States, and the United Kingdom. The insights gained from this pilot will support the broader rollout of the platform.   

Additionally, CIBC announced the broad rollout of GitHub CoPilot to its developer community. This tool assists developers by providing code suggestions, automating repetitive tasks, and enhancing coding efficiency.  

Richard Jardim, executive vice-president, and chief technology officer at CIBC, noted that the pilot programs for GitHub CoPilot resulted in a 10 to 15 percent boost in productivity among the bank's developers, accelerating development cycles and improving code quality.  

This increase in efficiency is expected to enable the bank to deliver innovative solutions more rapidly, ultimately enhancing the client experience.